04 September 2010  

Frequently Asked Questions

How do I purchase a Pete Cohen Nutrition Profile?
You can purchase your Pete Cohen Nutrition Profile online using our secure checkout. We accept most debit and credit cards.

What are the different membership options?
There are two options at the checkout:

3 Month Programme
Pete Cohen Nutrition 3 Month Programme - You get your personal profile today and three months membership for a one off payment of just £49.95. This provides you with the ability to complete a new profile every month and use the members area for 3 months. After which you can become a full member for £9.95 a month by simply upgrading.

Full Membership
Pete Cohen Nutrition Full Membership - You get your personal profile today and the opportunity to complete a new profile every month plus access to the members area for the duration of your membership. This option costs £49.95 now (which covers the first three months membership) and then £9.95 per month will be debited to your card starting in 3 months time. You can cancel your membership at any time, after the first 3 months, giving one month’s notice.

How much will it cost?
The 3 Month Programme costs £49.95.

The Full Membership is £49.95 which covers the first three months membership and then £9.95 per month thereafter – monthly debits will start 3 months after you purchase your first Profile.

Is the Pete Cohen Nutrition Profile right for me?
If you are under 18, under medical care, using medication, pregnant, trying for a baby or feeding one - Under these circumstances it is best to go for a one to one nutrition consultation during which a qualified nutritionist will talk to you about your case and take into consideration these important factors. If you fall into one or more of these categories the Pete Cohen Nutrition Profile is not appropriate for you.

Your Profile gives an indicative guide on overall health and wellbeing. It does not attempt to diagnose, treat, prevent or cure any specific disease, condition or deficiency. We recommend that changes should be made slowly and any serious symptoms discussed with a qualified practitioner and/or your doctor.

Will supplements be recommended?
Your Pete Cohen Nutrition Profile will identify the nutrients, herbs, spices and herbal teas that are most important for you based on your current health profile.

We do not manufacture, support or endorse any particular brands or products.

We recommend that you print your Pete Cohen Nutrition Profile and take it to your local health store where trained staff will be able to help you select the product that is right for you.

How long will it take?
To complete a Pete Cohen Nutrition questionnaire and receive your Profile you will need to spend 30-40 minutes online (depending on your internet connection) completing your questionnaire.

How long before I receive my Pete Cohen Nutrition Profile?
When payment has been made your Pete Cohen Nutrition Profile will automatically be compiled. It will display on your screen and a copy will be stored in the secure area of the website. You are then free to access your Pete Cohen Nutrition Profile online as often as you wish.

What will I get in my Pete Cohen Nutrition Profile?
You will receive two reports. You will receive a summary report, which provides you with a short summary of all your important information. In addition to the summary report you will receive a full profile, which provides you with detailed information covering:

OVERALL SCORE
Your overall health score and scores for 10 important underlying health factors. Check the balance of your digestion, immunity, detoxification, hormones, mood and more….

PRIORITY NUTRIENTS
The nutrients that appear to be most important for you. Get a prioritised list of vitamins, minerals, trace elements, phytonutrients and amino acids.

TOP 20 FOODS
Which foods are most important to you right now to help restore balance and speed up your weight loss, health and vitality goals.

TOP LIFESTYLE ACTIONS
The priority lifestyle and eating actions that are likely to have the most benefits for you. You will also learn the most beneficial food group or food reductions.

SUPPLEMENT RECOMMENDATIONS
The supplements that appear to most closely fit your picture. Pete Cohen Nutrition does not make or endorse any products. Your Pete Cohen Nutrition health food store will help you convert your profile into the best possible products.

TOP HERBS, SPICES AND HERBAL TEAS
The top three herbs, spices and herbal teas that are most beneficial to you will be listed.

All of this information will be converted into a Pete Cohen Nutrition Profile

You will also be able to keep track of your progress with great, interactive graphs and charts that will help you monitor your progress and changes over time.

No more guessing. Should I eat this? Shouldn’t I eat that? The Pete Cohen Nutrition Profile tells you what will work for you based on solid principles of health and wellbeing.

What else do I get?
If you have selected the Extended Programme Membership option at the checkout, for the duration of your membership, you will:

• Be able to complete a new Pete Cohen Nutrition Profile every month
• Access the nutrition databases for more in-depth information about your recommended changes
• Access the recipe search so that you can find a recipe that you like and incorporates the changes advised in your Profile
• Access downloadable materials that will help you introduce your changes
• Start, stop or amend your Change Programme Email information
• View and update your account details
• Check your membership status

If you have selected the 3 Month Programme option at the checkout you will have access to the full range of resources in the Members Area (as detailed above) for 3 months. After this, if you choose not to upgrade your account to Full Membership you will still be able to:

• Access any existing Profiles completed and paid for
• Start a new profile or complete a profile that you have already started – these will be chargeable
• Track your results and progress in each Profile you have completed
• Access downloadable materials that will help you introduce your changes
• View and update your account details
• Check your membership status

How do I track my progress?
When you come back for another profile you will be able to see on the graphs how much you have improved during that period so tracking your progress is simple – follow the advice and come back again to do another profile – we recommend every month.

How do I upgrade to Full Membership?
If you selected the 3 Month Programme and would like to upgrade to Full Membership all you have to do is click on the "Upgrade to Membership" link at the top of the page and enter your card details. The first month’s membership fee of £9.95 will be automatically debited to your card 3 months after you completed your first Profile and you will have immediate access to the Members Area again for the duration of your membership.

Forgotten my password – what do I do?
If you have forgotten your login password please:

1. Go to www.petecohennutrition.com
2. Click on “Login” at the top left of the screen
3. Use the forgotten password retrieval facility at the bottom of the page

Your password will be emailed to your registered email address.

How do I cancel my Full Membership?
If you wish to cancel your membership all you need to do is email us at support@petecohennutrition.com requesting the cancellation. We will confirm the cancellation by email.

How do I change my card details?
If you need to change the card which is being used for your monthly membership payments please email us at support@petecohennutrition.com We will cancel the payment schedule on your old card details and confirm when this has been done. This will temporarily cancel your membership and allow you to upgrade back to a membership using your new card details.

How do I access my Pete Cohen Nutrition Profile online?
Your Pete Cohen Nutrition Profile is stored online in your personal secure area of the website. To access it all you need to do is:

1. Go to www.petecohennutrition.com
2. Click on the "Login" in the top left of the screen
3. Enter your email address and password and click on the "Login" button.

You will be directed to the View or Start a Profile screen where all Profiles will display in date and time order.

4. Click on the "View Summary" button for the Profile Summary you wish to view or the View Full Profile button if you wish to view your Full Profile and it will display on your screen.

Can I print my Pete Cohen Nutrition Profile?
Yes, you can. Just click on the printer icon on the page and a printable version will display on your screen. You can then print your Profile as you would any other document

I can't open my Profile, what do I do?
The Pete Cohen Nutrition Profile is compiled as a web page, which means that as long as you have an internet connection you will be able to view your Profile without difficulty. However, if you do have problems please email us at support@petecohennutrition.com for assistance.